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Homelessness prevention and housing advice

There's a range of information, advice and assistance available, both locally and nationally, to support your housing needs and, where possible, prevent you from becoming homeless.

Local support

Herefordshire Council offer different housing and homelessness services, including...

  • The Housing Solutions Team provide advice to households experiencing housing difficulty, in order to help residents evaluate their housing options and, where possible, help prevent them from becoming homeless.  In situations where all alternatives have been considered and homelessness can’t be prevented, the team can offer temporary accommodation to eligible households.

    If you’re concerned you may be at risk of losing your home, please contact the Housing Solutions Team immediately:

    Call: 01432 261546 or 01432 261547 (Monday to Friday 10am to 4pm)

    E-mail: housing.enquiry@herefordshire.gov.uk

    Visit: Blueschool House, Blueschool Street, Hereford, HR1 2LX (Monday to Friday 10am to 4pm)  

    If you need emergency assistance outside of normal office hours, you can call 01432 261600.  Please note: The out of hours service is only for those who are without a roof over their head in an emergency and are unable to access accommodation on that night.

  • The Rough Sleeper Outreach Service operate every day from 7:30am to 5pm.  The team work with those who are homeless to try and secure accommodation for them.  You can contact the service via the Housing Solutions Team (see above details).

Home Point Herefordshire is a choice based lettings agency, run in partnership between Herefordshire Council and the county’s main housing associations.  Home Point manage the social housing waiting list and advertise available properties within the county, although the allocation for each home is the responsibly of the relevant housing association.

Call: 01432 260300

E-mail: info@home-point.info

Visit: Blueschool House, Blueschool Street, Hereford, HR1 2LX (Monday to Friday, excluding bank holidays, 10am to 4pm)

National support

Crisis work directly with people who are homeless to provide vital help, advice and support, depending on an individual's situation and needs.

Shelter provide advice, support and legal services to those who are struggling with bad housing or homelessness.  They also have a free emergency helpline on 0808 800 4444, available 365 days a year, for people facing a housing crisis.

The Salvation Army offer a range of services to help those who are at risk of becoming homeless or are already experiencing homelessness.