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Fantastic new digital mental health service launches in Herefordshire

19 November 2021

An animated image promoting the different features of Qwell, including one to one professional support, community support, helpful articles and self-help tools

Qwell is now available for all adults to access free, digital mental health support

Herefordshire Council has commissioned a fantastic new digital mental health service for all adults aged 19 and over to access in the county.  Qwell, which is delivered by Kooth, the UK’s leading digital mental health and wellbeing organisation, offers free and confidential digital counselling and emotional support.

It is clear that the Covid-19 pandemic has had a detrimental impact on people’s health and wellbeing, for a variety of reasons.  The 2021 Herefordshire Community Wellbeing Survey revealed that 28% of respondents had high levels of anxiety, while 30% said they were sleeping less well than the previous year.  33% admitted to now doing less exercise, while 32% of people also said they’d experienced a drop in household income.  With many adults reporting a significant decline in mental health, it is now more important than ever to ensure easy access to high quality, digital mental health tools.

Qwell has been commissioned as part of the council’s grant funding for its Covid-19 recovery plan, which supports economic recovery and improving wellbeing in Herefordshire.  The service is available 24 hours a day, 365 days a year via computer, tablet or smartphone.  There are no waiting lists or referrals needed, which will enable people to quickly and easily access support, at a time that is convenient for them.

There are one to one counselling support sessions available, with fully qualified wellbeing practitioners (12pm to 10pm weekdays and 6pm to 10pm weekends and holidays), alongside an extensive range of self-care and psychoeducational materials, peer to peer support via moderated community forums, helpful articles and personal tools, such as an online journal.

Councillor Pauline Crockett, Cabinet member for health and adult wellbeing, said: “Covid-19 has had a significant impact on people’s mental health.  Qwell is a new service to Herefordshire and will provide an anonymous, online emotional wellbeing, counselling and support service for adults.  It adds to the services already available and is funded as part of the £6million investment for Herefordshire’s Covid-19 recovery plan, supporting economic recovery and improving wellbeing in the county.”

Dr Lynne Green, Chief Clinical Officer at Kooth, added: "As we continue to grapple with the psychological fallout from the Covid-19 pandemic, we are delighted to be partnering with Herefordshire Council to ensure that adults have access to emotional support when they need it. 

“For anyone going through a challenging time, we would encourage you to seek support.  Our team of experienced counsellors and wellbeing practitioners are here to help you when times are tough, and will be on hand to listen, when you need to talk to someone."

For free, safe and anonymous one to one professional mental health support, visit